epicSnap helps you collect, manage, and showcase customer reviews for your store. It makes it easy to request reviews from customers, display them on your website, and build trust with future shoppers.

Learn more: Overview

epicSnap sends reviewequests after your customers receive their orders. Depending on how you set up your store, review requests can be sent automatically or manually.

You can also customize your review emails, display reviews on your website, and manage customer feedback from the Admin App.

Learn more: Overview 

epicSnap currently supports BigCommerce and can also be set up for other e-commerce platforms.

The Admin Web App is where you set up and manage epicSnap. Here you can customize review emails, manage reviews, configure widgets, and adjust your settings.

The Mobile Web App is mainly used for sending review requests manually. It also lets you add manual orders, capture or upload photos, and manage review requests on the go.

Learn more: Overview

You can access the epicSnap Admin App by signing in to your epicApps account.

To use the epicSnap Mobile Web App , sign in using your Shop Phrase.

Learn more: Access the App

Choose Autopilot if you want epicSnap to send review requests automatically after your selected order event.

Choose Manual if you’d like to decide when each review request is sent and optionally include a photo of the customer’s order.

Learn more: Choose Your Review Setup

Yes. You can switch between Autopilot and Manual at any time from your review request settings.

Choose the setup that best fits how you’d like to send review requests. Your changes will apply to future review requests after you save your settings.

Learn more: Setup
 

Yes. The Mobile Web App is available whether your store is using Autopilot or Manual setup.

If your store is using Autopilot, you can still use the Mobile Web App to add manual orders, such as phone or in-store orders that weren’t placed through your online store.

Once the order is added, the review request will follow your Autopilot settings, including when it’s sent and whether Reminder Emails or Image Replies are enabled.

Learn more:

• Manual vs. Autopilot
• Setup

Open the Reviews section in the Admin App to view all reviews collected through epicSnap.

Learn more: Manage Customer Reviews

Yes. You can filter reviews by star rating (1–5 stars) to quickly find the feedback you’re looking for.

Learn more: Filter Reviews by Star Rating
 

Yes. You can reply directly to customer reviews from the Reviews section.

Learn more: Reply to Reviews

Yes. You can hide or show individual reviews, or update multiple reviews at once using the bulk visibility option.

Learn more: Show or Hide Reviews
 

Not always. A healthy mix of positive and constructive reviews can help build trust with shoppers. Consider hiding only reviews that are spam, inappropriate, or unrelated to the order.

Learn more: Best Practices for Managing Reviews

Yes. You can customize your review request emails, including the subject line, email content, and both the versions sent with and without an order photo.

Learn more: Set Up Review Request Emails

Merge Tags automatically insert information such as your customer’s name, store name, or review link into your emails.

Learn more: Merge Tags
 

Yes. Use the Send Test Email feature to preview your review request emails before sending them to customers.

Learn more: Emails Being Sent

Yes. You can send test emails to preview your email templates, or send yourself a Manual review request to experience the complete customer journey before going live.

Learn more: Test & Verify
 

Yes. Customers can unsubscribe from review emails, and you can manage the opt-out list from the Admin App.

Learn more: Customers Who Have Opted Out of Reviews Email

Yes. You can resend review requests from the Sent tab in the epicSnap Mobile Web App.

If the original review request included an order photo, you can also update the photo before resending it.

Learn more: Sent

Yes. Scheduled review requests can be edited before they are sent.

You can update the scheduled send date or remove the request if it’s no longer needed.

Learn more: Scheduled
 

Not yet. SMS review requests are currently in development and will be available in a future update.

Stay tuned! 

Yes. You can enable a follow-up email to remind customers who haven’t submitted a review yet.

Learn more: Setup
 

Yes, but only when sending review requests manually through the epicSnap Mobile Web App.

Learn more: Send a Review Request (Manual Setup)

Yes. If you’ve enabled Image Replies, recipients can upload a photo that will be attached to the original review request.

Learn more: Setup

Image replies work especially well for gift orders and products where seeing the delivered item adds value. They help create a more personal review experience and give customers an opportunity to share what was received.

Learn more: Customer Experience

Yes. epicSnap lets you display customer reviews on your website using its built-in review page and review widgets.

Learn more: Manage On-Site Widgets
 

The Rate Order page is where customers leave their star rating and written review after clicking your review request email.

Learn more: Customer Experience

Yes. You can customize the logo, colors, buttons, and star ratings to match your store’s branding.

Learn more: Design

After submitting a review, customers will see a Feedback Message based on the rating they selected.

If you’ve connected your Google Reviews page, customers who leave a positive rating can also be invited to continue to your Google Business Profile and share their review there.

Learn more: Customer Experience 

The Reviews widget displays customer reviews directly on your storefront, helping visitors see recent feedback while they browse your products.

Learn more: Orders Review Carousel 

Yes. Add your Google Reviews link to invite customers who leave a positive review to continue to your Google Business Profile.

Learn more: General Settings
 

A Shop Phrase is the login credential used to access the epicSnap Mobile Web App. Create a unique phrase that’s easy for your team to remember but difficult for others to guess.

Learn more: Shop Phrase
 

Yes. You can update your Shop Phrase at any time from the Admin App.

After changing it, use the new Shop Phrase the next time you sign in to the epicSnap Mobile Web App.

Learn more: Shop Phrase

Yes. You can customize your email colors, Rate Order page colors, buttons, star ratings, and logo so epicSnap matches your brand.

Learn more: Design

Enable Website Integration in your settings to create a dedicated page where customers can browse your store’s reviews.

Learn more: Website Integration