Learn how to collect, manage, and showcase customer reviews with epicSnap. Browse the videos below to find step-by-step tutorials covering review collection, customization, mobile tools, and review management.
Getting Started #
Introduction & How to Access the App #
Discover how to get started with epicSnap! This video walks you through the process of accessing the app and gives you a clear overview of the interface.
Understand epicSnap: Admin, Mobile & Dashboard #
Learn the ins and outs of epicSnap’s Admin, Mobile Web App, and Dashboard. This video shows you how everything connects to help you manage customer reviews effectively.
Customize Your Review Experience #
Manage Reviews #
Get a detailed guide on managing customer reviews. This video shows you how to filter, view, and respond to reviews to improve customer satisfaction.
Customize Review Email Templates #
Personalize your review request emails! Watch this video to see how to customize email templates that match your brand and make review requests engaging.
Configure Outgoing Email Settings #
Learn how to set up the outgoing email settings for review requests. In this video, you’ll set up your sender name and BCC email address.
Manage Review Email Opt-Out List #
Learn how to manage customers who have opted out of receiving review request emails. In this video, you’ll see how to view the opt-out list and remove customers who have opted back in so they can receive review requests again.
Customize Feedback Messages #
Learn how to tailor the feedback messages customers see after leaving a review. This video explains how to customize responses based on the rating they provide.
Reviews Widget Setup #
Boost your store’s credibility by showcasing reviews directly on your website. In this video, you’ll learn how to set up a drag-and-drop reviews widget that you can place anywhere on your site.
Configure Your Review Experience #
Set Up Review Collection #
Learn how to set up how epicSnap collects reviews from your customers. In this video, you’ll configure your review request mode and choose how and when review requests are sent.
Customize Review Design #
Learn how to adjust the look of your review emails and pages to match your brand. In this video, you’ll customize colors and add your logo to align with your store’s branding.
Set Up Shop Phrase #
Learn how to set up your shop phrase for accessing the epicSnap Mobile Web App. In this video, you’ll create a unique phrase used to log in to the mobile app.
Manage Customer Reviews #
Set Up Reviews Page and Product Page Reviews #
Set up a dedicated page for customer reviews and display product-specific reviews. This video shows you how to add reviews to your BigCommerce store seamlessly.
General Settings #
Learn how to configure the general settings in epicSnap. In this video, you’ll connect your Google Reviews link, enable Epic app integrations like eLocal, and set up email notifications for customer reviews.
Use the Mobile Web App #
Install & Access the Mobile Web App #
Learn how to install and access epicSnap on your mobile device for easy review management on the go. This video will guide you through the installation process.
Mobile Inbox Overview #
Get a quick overview of the epicSnap Mobile Inbox and what you’ll see when using the app. In this video, you’ll learn how to navigate the inbox and understand how orders appear in Manual and Autopilot setups.
Send Review Request #
Learn how to send review requests manually using the epicSnap Mobile Web App. In this video, you’ll learn how to send review requests with or without images, and send them immediately or schedule them for later.
Add Offline Orders Manually #
Learn how to manually add offline orders, such as in-store or phone sales, to epicSnap to ensure every customer can leave a review.
Manage Inbox #
Stay on top of your review requests by organizing your inbox. In this video, you’ll learn how to load, sort, and search for orders, as well as edit or delete manually added entries.
Track Sent Review Requests #
Monitor the status of review requests you’ve sent out. This video walks you through how to track sent review requests and manage any follow-ups.
Manage Scheduled Review Requests #
Learn how to manage review requests that are scheduled for later. This video shows you how to edit, delete, or send review requests that are set to go out at a later time.
