7.1. Setup #

The Setup tab lets you configure how epicSnap collects and sends reviews, and how customers are prompted to provide feedback. Follow these steps to set it up properly.

Step 1: Choose Your Website Platform

1. On the Setup tab, locate the dropdown labeled Please choose your website platform.
2. Select your platform from the options:
   • BigCommerce (default)
   • Other*

⚠️ Important Notice: Switching to a different platform will clear all your scheduled reviews (if any) in the mobile app.

*When selecting Other, a confirmation pop-up will appear:

• Yes, Proceed – Continue and switch platforms.
• No, Stay on this platform – Cancel and keep your current platform.

Step 2: Choose Your Setup Mode

Under Please Choose Your Setup Below, select one of the following radio button options:

1. Turn epicSnap Off
   • Disables sending review requests entirely.
     
2. Autopilot – Automatically Send A Review Request for all orders
   • Good for busy stores that want to collect reviews without manually sending them.
   • Advantage: epicSnap automatically collects reviews.
   • Disadvantage: Customers won’t receive an image with the request.
     
3. Manual – You Send A Review Request for each order(Recommended)
   • You decide which type of review request to send (image or non-image).
   • Advantage: More control; can increase customer lifetime value.
   • Disadvantage: Requires manual sending of each request.

Tip: Don’t forget to click Save above to confirm your changes after choosing a setup mode.

Step 3: Send Email Review Reminder

1. Toggle Send Email Review Reminder ON or OFF:
   • ON: Sends one follow-up email to customers who didn’t leave a rating from the first review request.
   • OFF: Stops sending the email reminder.
     
2. To edit reminder timing, click Click Here to Edit settings button. A pop-up will appear:
   Email Review Reminder Settings Pop-up
   • Question: How long should we wait to send a follow-up email to customers who didn’t leave a rating from the first review request?
   • Options (Dropdown):
     • 24 hours
     • 48 hours
     • 72 hours
   • Click Update.
   • A small confirmation message will appear: “Your data has been saved”.

Step 4: Ask the Customer if They Want an Image Reply

1. Toggle Ask the Customer if they want an Image Reply from the Order Recipient ON or OFF:
   
   • ON: Sends an email 24 hours after the customer leaves a review, asking if they want to add an image from the order recipient.
     
   • OFF: Turns off this request. Ideal for gift-sending websites.
     

Step 5: Fine-Tune Your Setup

• After completing the basic setup, navigate to other tabs in Settings to adjust preferences:
  
  • Design
  • Shop Phrase
  • Website Integration
  • General

Tip:  Fine-tuning these settings ensures your review requests and follow-ups match your store’s workflow and customer experience goals.

7.2. Design  #

The Design tab allows you to customize the look of your epicSnap review emails and Rate Order page so it matches your brand. Follow these steps to make your store’s reviews visually consistent with your branding.

Step 1: Customize Header Background Color

1. Locate Header Background Color.
2. Click the color selector to choose a background color for your emails and page headers.
3. Pick a color that aligns with your brand’s storefront or email design.

Step 2: Set Your Primary Color

1. Find Primary Color.
2. Use the color selector to choose the background color for the Rate Order page.

Step 3: Choose an Accent Color

1. Locate Accent Color.
2. Use the color selector to pick the color for buttons in emails and on your Rate Order page.

Step 4: Set Star Rating Color

1. Find Star Rating Color.
2. Click the color selector to choose the color of the star icons on your Rate Order page.

Tip: Pick a color that stands out against your background for clear visibility.

Step 5: Upload Your Logo

1. Locate Upload Your Logo.
2. Drag and drop your logo file into the upload area, or click Browse to select a JPG or PNG file from your device.
3. Recommended logo size: No bigger than 75px high.
4. Once uploaded, your logo will appear in the Current Logo Preview and will be added to your emails and Rate Order page.

Tip: Keep your logo simple and clear for best visibility in emails and on mobile devices.

7.3. Shop Phrase #

The Shop Phrase tab lets you create a unique phrase for your store. This phrase is used for secure access to certain features and helps personalize your epicSnap experience.

Step 1: Update Your Shop Phrase

1. Locate Your Shop Phrase Password on the tab.
2. Click in the text field and type the shop phrase you want to use.
3. Click Save Shop Phrase to confirm your changes.

Tip: Make sure to remember your shop phrase — it’s needed for secure actions within epicSnap.

How to Come Up With a Good Shop Phrase

Do This:

• Choose something easy to remember and unique to your business.
• Examples:
  • Combine a number, a color, and an animal → 44bluegeese
  • Something fun → my3purplepickles
  • Something simple and serious → lunchbreakat11

Don’t Do This:

• Avoid using words that are commonly associated with your industry.
  • Example for a florist: don’t use floral words.
  • Example for chocolate sellers: don’t use chocolate-related terms.

Tip: Your shop phrase should be memorable for you, but hard for others to guess.

7.4. Website Integration #

The Website Integration tab lets you display epicSnap reviews on your BigCommerce store by creating a dedicated reviews page. Follow these steps to set it up.

Step 1: Enable Reviews on Your Website

1. Locate Integrate Reviews to Your BigCommerce Website.
2. Toggle the switch to ON to show reviews on your website.
   • If you toggle it OFF, reviews will be hidden, and the fields below will not appear.
     

Step 2: Enter Page Name and URL

1. In Website Page Name, type the name you want for your reviews page.
   • Example: The Home Store | epicShops.com Reviews
     
2. In Website Page URL, you have two options:
   
   Option 1: Enter the full URL
   • Example: https://yourstore.com/reviews
   • Use this if you want to specify the exact full link for your reviews page.
     

Option 2: Enter only the last part of the URL (recommended)

• Example: /reviews
• The full page URL will automatically become https://yourstore.com/reviews
• This is easier and avoids mistakes — just type the part after your domain.

Tip: Both options work, but using just the last part of the URL (/reviews) is usually simpler and less error-prone.

Step 3: Save Your Changes

1. Click Save at the top-right corner of the page.
2. A new page displaying your epicSnap reviews will automatically be created on your BigCommerce store.
3. A small confirmation message will appear to let you know your changes were saved successfully.
   

Important Notes: • To ensure your reviews sync properly, avoid making changes directly on your BigCommerce website. • If you need to update the Page Name or Page URL later, do it here in epicSnap. • Changes may take up to a minute to appear on your live site — check your website after saving to verify.

7.5. General Settings #

The General tab lets you connect Google Reviews, integrate with other epicApps, and manage notifications for customer reviews. Follow these steps to configure it.

Step 1: Connect Your Google Reviews Link

1. Locate Google Reviews Link.
2. If you need help getting your Google Reviews link, click here ↗ for guidance.
   • You will need to log in to your Google Business account at www.google.com/business ↗.
     
3. Paste your Google Reviews link in the input field.
4. Click Test Link to ensure it’s working correctly.
   

Step 2: Integrate Other epicApps (Optional)

1. Locate Other epicApps Integration.
2. Toggle the switch ON if you are currently using Epic’s eLocal app on your website.
3. Toggle it OFF if you are not using eLocal.
   

Step 3: Set Up Notifications and Alerts

1. Locate Notifications and Alerts.
2. Toggle the switch ON to display the email and notification fields.
   • If toggled OFF, these fields will be hidden.
     
3. Enter Email Addresses
   • Type the email(s) where you want to receive review notifications.
   • For multiple emails, separate them with a comma.
   • Example: owner@store.com, manager@store.com
     
4. Select Which Reviews to Receive Notifications For
   
   • Click the dropdown and choose one of the following:
     • All Reviews – Get notified for every review.
     • 1-3 Star Reviews – Get notified only for lower-rated reviews.
     • 5 Star Reviews – Get notified only for 5-star reviews.
     • Bounce Notification – Get notified if a review email failed to deliver.
5. Click Save to apply your notification settings.

Important Notes: • Notifications help you stay on top of customer feedback and respond quickly. • Be sure the email addresses entered are correct, or you may miss notifications.