Frequently Asked Questions

BigCommerce FAQs

  • Create BigCommerce API keys for epicApps

    In order to use epicApps please follow the directions below and send Epic the API keys you created at the end of this process.
    **Note – You must be logged into your  BigCommerce as the store owner for this to work.

    1. Login to your BigCommerce website as the store owner.
        For Example: www.yourWebsite.com/manage

     

    2. Click Settings on the left-hand side menu, towards the bottom, and then click API Accounts.

     

    3. Now click the blue button in the upper left and then click Create V2/V3 API Token

     

    4. In the name text field, name this API token: epicApps v1 (you can also see the image below)

     

    5. Now click the following buttons below. (you can also see the image below)

     

    Content: modify

    Checkout Content: modify

    Customers: modify

    Customers Login: login

    Information & Settings: modify

    Marketing: modify

    Orders: modify

    Order Transactions: read-only

    Create Payments: None

    Get Payment Methods: None

    Stored Payment Instruments: None

    Products: modify

    Themes: modify

    Carts: modify

    Checkouts: modify

    Sites & Routes: modify

    Channel Settings: None

    Channel Listings: None

    Storefront API Tokens: manage

    Storefront API Customer Impersonation Tokens: manage

    Store Logs: read-only

    Store Inventory: modify

    EXAMPLE:

    1.png

    mceclip1.png

    mceclip2.png

     

    6. Once you have the name entered and permission buttons clicked to blue, like in the image above, click Save.

     

    7. A file will be downloaded to your computer and you now need to click Done.

     

    8. Attach that file that was just downloaded to an email to Epic and email it back to your contact person at Epic. If you would rather open the file, copy the content, and paste it into an email to Epic, that works too.

    9. Finally, when you email us, let us know which email address you want us to use as your admin  login, when it comes to the new epicApps dashboard.

     

    Once Epic gets your email with your new API keys we’ll get to work. 

     

    – Thanks, Team Epic

  • How to upload a video in your BigCommerce Site?

    Login to your BigCommerce Site and go to Settings > File access (WebDAV). Once done, kindly follow the article below on how to use WebDAV.

    Support Article for WebDAV: Click here!

    1.png
    1.png

WordPress FAQs

  • How do I create a new page? How do I customize the slug/permalink?

    To create a new Page, log in to your WordPress.
    Find the Pages menu in the dashboard > click Add New option to begin writing a new Page.
    Next, add the title of the page. Click the Add Title text to open the text box where you will add your title.

    To customize the slug/permalink, click the gear icon on the upper right corner beside
    the Publish button > navigate to Permalink and type in the slug.
    If you are using the Classic Editor, the Permalink is located just below the Title field. Simply click the Edit button to customize it.

  • How do I add an admin user?

    To add an admin user to your WordPress site:

    1. From the WordPress Dashboard, go to Users.
    2. Click Add New > fill out the field and set the role to Administrator.
    3. At the bottom of the form, click Add New User.

     style=

    If you’re not sure which role you should assign to the user, click here to learn more about them.