Upsells

Upsells let you show additional offers based on specific conditions—either tied to a product or to the entire order.

Instead of showing the same options to everyone, Upsells work by detecting what the customer is doing (what they added, selected, or when they’re checking out) and then showing a relevant offer at the right moment.

This can be:

• A product suggestion (Product Upsell), or
• An extra charge or contribution (Order Upsell, like tips or donations)

This helps increase order value in a more targeted way, because the offers only appear when they are relevant.

Best for: 

• Showing offers only when certain conditions are met (not for all products)
• Promoting products based on brand, category, price, product, timing, or location
• Encouraging optional add-ons like tips or donations during checkout

Examples:

Product Upsell (condition-based):

• Brand – Show premium accessories when a customer selects a specific brand
  Example: Apple → suggest AirPods or cases
• Category – Recommend add-ons when a product belongs to a category
  Example: “Cakes” → suggest candles or greeting cards
• Price Range – Offer upgrades for higher-value items
  Example: Products above $50 → suggest extended warranty
• Date Range – Run seasonal promotions
  Example: Valentine’s Day → suggest chocolates or add-ons
• Product – Trigger specific offers for a selected product
  Example: Bouquet A → show “Add a vase” or “Add chocolates”
• Zip / Postal Code (requires eLocal app) – Show offers based on the customer’s location
  Example: Show products available in the customer’s ZIP code or nearby store location

Order Upsell:

• Add a tip option (5%, 10%, 15%) during checkout
• Offer a donation add-on
  Example: “Add $5 to support a cause”
• Suggest a final add-on before order completion

When to use Upsells

Use Upsells when your offers should appear only under specific conditions or at a specific moment (like checkout).

• Additions → Always visible add-ons on a product
• Frequently Bought Together → Suggests commonly paired items
• Super Kits → Groups multiple bundles under one product
• Upsells → Shows offers only when conditions are met or at checkout

To Access Upsell Magic
In productAce, click Upsell Magic from the left sidebar.
If you’re not in the app or need a refresher on navigation, see Access productAce.

Upsells List Overview #

If you’re new, your Upsells List View will be empty until you create your first one.

Once you’ve added some, they appear in a table with the following columns:

• Name – the internal name of the upsell.
• Applied to Other Stores –  lists the storefronts where the upsell is applied. Use Stop Sync for this Store to disconnect syncing across all storefronts.

• Visibility – shows whether the upsell is currently displayed on your storefront (On/Off).
• Actions –  allows you to edit or delete the upsell.

Add a New Upsell #

To create a new Upsell, click the Add New button (top-right corner).
This opens a 2-step setup process:

Step 1: Properties

This is where you define the basic details of your Upsell

1. Enter the Upsell Name
   This is the internal shown in the Upsell List (Name column).
   Use a clear and descriptive name so it’s easy to manage later.

Examples:

• “Phone Accessories Upsell”
• “Flower Add-Ons Upsell”
• “Checkout Upgrade Offer”

2. Select the Upsell Type
   Choose how the upsell will be shown:

• Product Upsell (default) – choose this to show additional products based on what the customer selects or adds to cart (switch is on the left)
• Order Upsell – choose this to add an extra option during checkout, such as a tip or donation (switch is on the right)

Toggle the switch to move between Product Upsell and Order Upsell.

3. Set up your Upsell
   
   If you selected Product Upsell: 

• Settings (optional):
  • Apply this Addition to your other stores – Lets you use this upsell across multiple storefronts
    Note: This option appears when multiple storefronts are available in your BigCommerce store.
    
    When checked, a list of your available stores will appear.

• Select the stores where you want this upsell to be available
• Each selected store will use the same add-on setup

If you selected Order Upsell
Fill in the following:

• Upsell Pop-Up Title – the message shown to customers
  Examples:
  “Add a tip”
  “Support our team”
  “Make it extra special”
  
• Show Prices As
  Choose how the options will appear:
  • As Buttons – each option appears as a clickable button
  • As Dropdown – options appear in a dropdown list
    
• Show Quick Help Amount Percentages
  Choose whether to display the computed amounts for each selected percentage.
  • Yes – shows the calculated amount beside each percentage
  • No – shows only the percentage options (no computed amounts)

When enabled, the system automatically calculates the amount based on the order total.

Select which percentages will display computed amounts: 5%, 10%, 15%, 20%, 25%, 30%.
Only the selected percentages will show calculated amounts in the pop-up.
(For example: for a $100 order, if 5%, 10%, and 15% are selected, customers will see $5, $10, and $15.)

• Settings (optional):
  These options control where your Upsell is available.
  • Apply this Addition to your other stores – When checked, a list of your available stores will appear. Select the stores where you want this Upsell to be available.

Step 2: Build Your Upsell
Click the “2. Build Your Upsell” to define when the upsell appears and what will be shown.

If you selected Product Upsell
Set when the upsell appears and which products will be shown.

1. Set the trigger condition
This defines when the upsell will appear.

Fill in the condition fields:

• First dropdown – choose what to match
  (Brand, Category, Price Range, Date Range, Product, Zip or Postal Code*)
• Second dropdown – choose the condition
  (Is, Is Not)
• Third field – set the value based on your selection
  • Brand / Category – select from the list or search
  • Price Range – enter minimum and maximum values
  • Date Range – select a date range
  • Product – search and select a product
  • Zip / Postal Code – enter a value (requires eLocal app)

Click the + button to add more conditions if needed.

2. Add the upsell products

These are the products shown when the conditions are met.

1. Enter the product name (you can type the full name or just part of it to find it faster)
2. Click Search, then select the add-on from the dropdown

You can choose multiple add-on products.
Selected items will appear in a list below.

To remove an add-on, click Delete .

Selected products will appear in the list.

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If you selected Order Upsell
Set where the order upsell will appear.

1. Select the product

Choose the product that will trigger the order upsell.

1. Enter  the product name (you can type the full name or just part of it to find it faster)
2. Click Search, then select the product from the dropdown

You can select multiple products if needed.

Save Your Setup
Click Save (top-right) to apply your changes.

Stop Sync for a Store #

For stores with multiple storefronts

Use this option to remove an Upsell from other storefronts where it’s currently synced.

1. In the Upsell List View page, find the super kit you want to stop syncing.
2. In the Applied to Other Stores column, click Stop Sync for this store.
3. In the confirmation message, click Yes, proceed.

Enable or Disable an Upsell  #

Turn an upsell on or off to show or hide it from customers.

1. In the Upsells List View page, find the upsell you want to enable or disable.
   (If you’re not in the app yet, see Navigate to productAce.)
2. In the Visibility column, click the toggle:

• On = the upsell is active and available for customers.
• Off = the upsell is disabled and will not appear to customers.

3. A success message will appear confirming your change.

Edit an Upsell #

Update an existing upsell’s settings.

1. In the Upsell List View page, find the upsell you want to edit.
2. In the Actions column, click Edit .
3. You’ll be taken back to the 2-step setup page, where you can update any settings.
4. Click Update (top-right corner) to save your changes.
   

Delete an Upsell #

Permanently remove an upsell.

1. In the Upsell List View page, find the upsell you want to delete.
2. In the Actions column, click Delete.
3. In the confirmation message, click Yes.