productAce Frequently Asked Questions

productAce is a product merchandising app that helps you give customers more ways to discover, choose, and add products to their orders.

You can use productAce to offer optional extras, recommend related products, create customizable bundles, organize product display order, and show targeted offers based on specific conditions.

Learn more: Overview 

productAce includes six features:

• Additions — Offer optional extras with a product.
• Card Messages — Let customers choose from predefined messages or notes.
• Frequently Bought Together — Recommend related or complementary products.
• Merchandising — Control product order within categories and feature categories on your storefront’s front page.
• Super Kits — Create customizable bundles with multiple product groups.
• Upsell Magic — Show targeted product or order offers based on specific conditions.

Learn more: Choose the Right productAce Feature

After signing in to epicApps, go to Apps → Products & Design → productAce, then select productAce from the left sidebar.

Learn more: Access productAce

It depends on what you want customers to do:

• Additions – Offer optional extras with a product.
• Card Messages – Let customers choose a message or note.
• Frequently Bought Together – Recommend products that naturally go together.
• Merchandising – Control product order or feature a category on your storefront’s front page.
• Super Kits – Let customers build a customizable bundle.
• Upsell Magic – Show offers only when specific conditions are met.

Learn more: Choose the Right productAce Feature
 

Additions let you offer optional add-ons on a product page, such as extra toppings, gift wrapping, packaging, or small upgrades. Customers can choose these extras when purchasing the main product.

Learn more: Additions

Yes. When setting up an Addition, go to 3: Build Your Addition and look under Settings. Check More than one add-on can be chosen by the customer to let customers select multiple add-ons for the same product.

In the same Settings section, you can also check Customer doesn’t need to choose an add-on if customers should be able to continue without selecting an add-on.

Learn more: Additions 

Yes. However, if you enable Redirect all site add-ons to main parent product, a specific add-on can only be used once across all Additions and Super Kits.

You can find this setting under 3: Build Your Addition → Settings.

Learn more: Additions · Super Kits
 

Yes, if multiple storefronts are available in your BigCommerce store.

When setting up an Addition, go to 1: Properties → Settings and check Apply this Addition to your other stores. Select the stores where you want the Addition to be available.

Learn more: Additions

Yes. After saving an Addition, click Your Site from the productAce left sidebar to open your storefront. Then go to the product page where you added the Addition to confirm that it appears as expected.

Learn more: Additions 

Yes. When setting up an Addition, go to 3: Build Your Addition → Settings and check Automatically add all add-ons to cart.

When this setting is enabled, the selected add-ons will be automatically added to the cart when the customer adds the parent product to their cart.

This setting only applies to add-ons without options, variants, or modifiers.

Learn more: Additions 

Yes. In the Additions List View, find the Addition and use the toggle in the Visibility column.

• On = the Addition is active and available to customers.
• Off = the Addition is disabled and will not appear to customers.

Disabling an Addition keeps its setup, so you can enable it again later.

Learn more: Enable or Disable an Addition
 

Yes. In the Additions List View, find the Addition and click Edit in the Actions column. You’ll return to the 3-step setup page, where you can update its settings. Click Update to save your changes.

Learn more: Edit an Addition

Yes. In the Additions List View, find the Addition and click Delete in the Actions column. Click Yes in the confirmation message.

Deleting an Addition is permanent and cannot be undone.

Learn more: Delete an Addition
 

Card Messages let you create predefined choices that customers can quickly select when purchasing a product.

They are useful for ready-made messages, notes, or other quick-select inputs that customers would otherwise need to type manually.

Learn more: Card Messages
 

Yes. Card Messages does not replace the existing message or note field on your product page. Customers can still type their own message as they normally would.

Card Messages adds a quick-select option to that field, giving customers ready-made message suggestions they can choose from instead of typing from scratch. When a customer selects a suggestion, it fills the message field for them.

When setting up a Card Message, go to 1: Properties → Settings and enter the exact name of the existing product-page field under Add Shared Product Options / Modifiers. The Message Link Text will appear near that field, allowing customers to open and choose from your predefined messages.

Learn more: Add a Card Message

Your Card Message options will appear as link text below the card message field on your product page. Customers can click the link to open the predefined message choices.

To check how it appears, go to 2: Visuals and Design when setting up your Card Message and click the Preview icon. For the link to appear on your product page, make sure 1: Properties → Settings → Add Shared Product Options / Modifiers matches the name of your existing card message field exactly.

Learn more: Add a Card Message 

Yes. Go to 2: Visuals and Design when setting up the Card Message.

You can customize the Message Link, Message Category, and Message Pop-Out, including their text, background, hover, and border colors.

The Preview icon provides an annotated visual reference to help you understand where these elements appear and how they are structured. It is not a live preview of your changes, so the reference may look different from how your Card Message appears on your storefront.

Learn more: Add a Card Message 

Yes. To edit one, open the Card Messages List View, click Edit in the Actions column, update the 3-step setup, and click Update.

To disable one, use the toggle in the Visibility column. Turning it off hides it from customers without deleting its setup.

Learn more: Edit a Card Message · Enable or Disabl e a Card Message

Yes. In the Card Messages List View, find the Card Message, click Delete in the Actions column, and click Yes in the confirmation message.

Deleting a Card Message is permanent and cannot be undone.

Learn more: Delete a Card Message

Frequently Bought Together (FBT) lets you recommend related or complementary products that customers may want to purchase together.

For example, you could recommend a phone case and charger when a customer views a phone.

Learn more: Frequently Bought Together (FBT)

Additions offer optional extras attached to a specific product, while Frequently Bought Together recommends related or complementary products that customers may want to purchase together.

For example:

• Addition: Add gift wrapping to a cake.
• FBT: Recommend a phone case and charger with a phone.

Learn more: Additions · Frequently Bought Together (FBT) 

Yes. When setting up an FBT, go to 3: Build Your FBT Group. You can select more than one parent product, and the selected products can share the same recommended add-ons.

Learn more: Add a New Frequently Bought Together

Yes. In 3: Build Your FBT Group, you can select multiple add-on products for the FBT setup.

Learn more: Add a New Frequently Bought Together
 

Yes. Go to 2: Visuals and Design when setting up an FBT.

You can customize the Text Color and Background Color, and choose which parent and child product details are shown or hidden.

Learn more: Add a New Frequently Bought Together

Yes. In the Frequently Bought Together List View, find the FBT and use the toggle in the Visibility column.

• On = the FBT is active and available to customers.
• Off = the FBT is disabled and will not appear to customers.

Disabling an FBT keeps its setup so you can enable it again later.

Learn more: Enable or Disable Frequently Bought Together

Yes. In the Frequently Bought Together List View, find the FBT and click Edit in the Actions column. You’ll return to the 3-step setup page, where you can update its settings. Click Update to save your changes.

Learn more: Edit a Frequently Bought Together

Yes. In the Frequently Bought Together List View, find the FBT and click Delete in the Actions column. Click Yes in the confirmation message.

Deleting an FBT is permanent and cannot be undone.

Learn more: Delete a Frequently Bought Together

Merchandising lets you control the order of products within a category and optionally feature selected categories on your storefront’s front page.

Learn more: Merchandising

Yes. On the Merchandising page, select the category you want to merchandise. The products in that category will then appear in the Merchandise Products section, where you can reorder them by:

• Drag and drop — Click and hold a product, then drag it to the desired position.
• Manual position — Enter a position number to reorder the products.

Click Update to save your changes.

Learn more: Merchandise Your Products

Yes. On the Merchandising page, select the category you want to feature. Then, under Feature Category, enable the Feature this category option.

You can then customize how the category appears using the Properties, Design, and Display Schedule settings.

Learn more: Merchandise Your Products

Yes. In Feature Category (Optional), use the Display Schedule settings.

You can choose to Show Now or Schedule for Later, with scheduling options based on a date range, day of the week, or single date. When available, you can also choose to repeat the schedule yearly.

Learn more: Merchandise Your Products

Yes. In Feature Category (Optional) → Properties, you can choose the category placement on your front page.

Learn more: Merchandise Your Products

Yes. In Feature Category (Optional), you can customize the category using the Properties and Design settings.

You can adjust the category message, placement, background, number of products displayed, and product card elements.

Learn more: Merchandise Your Products

Super Kits let you create customizable bundles where customers choose products from different product groups.

For example, a gift store could let customers choose one item from several groups to build their own gift set.

Learn more: Super Kits
 

Super Kits are designed for customers to build a customizable bundle by choosing from different product groups.

Frequently Bought Together is designed to recommend related products that customers may want to purchase together.

Learn more: Super Kits · Frequently Bought Together (FBT)
 

Yes. In 3: Build Your Super Kit, you can organize products into groups and choose how customers can select items within each group.

For example, you can enable More than one add-on can be chosen or Add-ons in this group are not required for a group.

Learn more: Add a New Super Kit

Upsell Magic lets you show additional offers when specific conditions are met.

You can use it to recommend products based on factors such as brand, category, price, date, product, or location. You can also create order-level offers such as tips or donations.

Learn more: Upsells

A Product Upsell recommends additional products based on specific conditions, such as the selected product, brand, category, price, date, or location.

An Order Upsell adds an optional offer during checkout, such as a tip or donation.

Learn more: Add a New Upsell

Product Upsells can use the following conditions:

• Brand
• Category
• Price Range
• Date Range
• Product
• Zip or Postal Code

Zip or Postal Code conditions require the eLocal app.

You can find these settings under 2: Build Your Upsell → Set the trigger condition.

Learn more: Add a New Upsell 

Yes. Additions, Card Messages, FBT, Super Kits, and Upsells can be edited from their respective list views. Merchandising settings can also be updated after they are created.

Learn more: Edit an Addition · Edit a Card Message · Edit a Frequently Bought Together · Edit a Super Kit · Edit an Upsell · Edit a Featured Category

Yes. Features that include a Visibility toggle can be turned off without deleting their setup.

You can disable Additions, Card Messages, Frequently Bought Together, Super Kits, and Upsells from their respective list views. Turn the toggle back on when you want the feature to appear again.

Learn more: Enable or Disable an Addition · Enable or Disable a Card Message · Enable or Disable Frequently Bought Together · Enable or Disable a Super Kit · Enable or Disable an Upsell

Yes. Features that include a delete option can be removed from their respective list views.

For Additions, Card Messages, FBT, Super Kits, and Upsells, deletion is permanent and cannot be undone.

Learn more: Delete an Addition · Delete a Card Message · Delete a Frequently Bought Together · Delete a Super Kit · Delete an Upsell

Here’s the simplest way to think about them:

• Additions: Offer optional extras with a product.
• Frequently Bought Together: Recommend related products.
• Super Kits: Let customers build a customizable bundle.
• Upsell Magic: Show targeted offers when specific conditions are met.

The Preview icons available in some productAce features show sample visual references to help you understand how the feature may look. They do not show your actual changes in real time.

To see how your feature actually appears to customers, save your changes, then click Your Site from the productAce left sidebar to open your storefront. From there, go to the relevant product or page and check the feature on your live store.

No. Each feature is designed for a different use case, so you can use only the features that fit how you want to merchandise your products.

Learn more: Choose the Right productAce Feature