Card Messages

Card Messages let you create predefined choices that help customers quickly select what they need.
This reduces friction during checkout by removing the need for customers to type or think about their response, helping them check out faster.

Best for:

• Pre-written messages like greetings or notes
• Quick-select inputs that customers would otherwise type manually
• Reducing delays during checkout by offering ready-made options

Examples:

• Gift stores / flower shops – ready-made messages like “Happy Birthday” or “Get well soon”
• Food stores – notes like “No onions”, “Extra spicy”, or “For sharing”
• General products – tags like “This is a gift”, “Deliver ASAP”, or “Include receipt”

To Access Card Messages
In productAce, click Card Messages from the left sidebar.
If you’re not in the app or need a refresher on navigation, see Access productAce.

Card Messages List Overview #

If you’re new, your Card Messages List View will be empty until you create your first message.

Once you’ve added one or more, they appear in a table with the following columns:

• Name – the internal name of the message
• Visibility – shows whether the message is currently displayed on your storefront (On/Off).
• Actions –  allows you to edit or delete a message.

Add a Card Message #

To create a new Card Message, click the Add New button (top-right corner).
This opens a 3-step setup process:

Step 1: Properties
Set the basic details of your card message.

• Message Name –the internal name of the card message shown in the Card Messages List (Name column).
  Examples:
  • “Card Message – Flowers”
  • “Gift Message Options”
  • “Checkout Notes – Quick Select”
    
• Message Link Text – the text shown to customers that opens the list of predefined choices. This appears near the field you selected on your product page.
  Examples:
  • “Click for message ideas”
  • “Choose a message”
  • “Select a note”
  • “View message options”
  • “Choose from suggestions”

Settings
These settings control where your predefined choices will appear on your product
page.

• Add Shared Product Options / Modifiers – enter the exact name of the field where you want the choices to appear.

This is usually a field on your product page where customers can type something, such as a message or note.

How it works:

• The text you enter must match the field name in your store
• Do not include extra characters like “:” if they appear in the label
• The Message Link Text will appear near that field
• Customers can click it to choose from your predefined options

Example:

If your product page shows:

Add card message:

Enter:
Add card message

This will show the message options under that field on your product page.

Step 2: Visuals and Design
Click the “2. Visuals & Design” to customize how your card message looks on your store.

Message Link
Customize how the message link looks. This is the clickable text customers use to open the options.

• Message Link Text – sets the text color
• Message Link Text Hover – sets the text color when hovered

Message Category
Customize how the message category section looks. This is the area where your options are grouped.

• Title Text – sets the text color
• Background – sets the background color
• Background Hover – sets the background color when hovered

Message Pop-Out
Customize how the message options look when opened. This appears when customers click the message link.

• Message Text – sets the text color
• Text Background Hover – sets the background color when hovered
• Background Border – sets the border color

Step 3: Build Your Message
Click the “3. Build Your Message” to create the message categories and add the options your customers can choose from.

Add a Message Category
Message categories help you group your options (for example: Birthday, Congratulations, etc.).

1. Click + Add New Message Category
2. Enter the category name in the pop-up
3. Click Add

The category will appear in the list on the left.

Examples:

• “Birthday”
• “Get Well”
• “Congratulations”
• “Thank You”

Add Messages to a Category
After creating a category, you can start adding messages under it.

• Select a category from the list on the left
• Enter your message in the input field
• Click Add Message

The message will appear in the list on the right.

Manage Your Categories

• Categories appear in the list on the left
• To reorder a category, use the Move button and drag it to your preferred position.
• To edit a category, click Edit , update the category name, then click Save.
• To delete a category, click Delete

Manage Your Messages

• Messages appear under the selected category on the right
• To reorder a message, use the Move button and drag it to your preferred position.
• To edit a message, click Edit, update the message, then click Save.
• To delete a message, click Delete

Save Your Setup
Click Save (top-right) to apply your changes.

Enable or Disable a Card Message #

Turn a card message on or off to show or hide it from customers.

1. In the Card Messages List View page, find the card message you want to enable or disable. (If you’re not in the app yet, see Navigating to productAce.)
2. In the Visibility column, click the toggle:

• On = the card message is active and available for customers.
• Off = the card message is disabled and will not appear to customers.

3. A success message will appear confirming your change.

Edit a Card Message #

Update an existing card message’s settings.

1. In the Card Messages List View page, find the card message you want to edit. 
2. In the Actions column, click Edit .
3. You’ll be taken back to the 3-step setup page, where you can update any settings.
4. Click Update (top-right corner) to save your changes.

Delete a Card Message #

Permanently remove a card message.

1. In the Card Messages List View page, find the card message you want to delete. 
2. In the Actions column, click Delete.
3. In the confirmation message, click Yes.