eLocate is a store locator that helps customers find the store location that best matches their needs and location.

You can organize your store locations, define the areas they serve, and give customers an easy way to search for relevant locations from your storefront.

Learn more: Overview

You can access eLocate from your epicApps dashboard.

After opening eLocate, you can manage your store locations, Global Filters, and Store Locator settings from the app.

Learn more: Access the App

Yes. You can add and manage multiple store locations in eLocate.

Each store location can have its own details, coverage areas, and assigned Store Filters.

Learn more: Set Up Your Store Locator

You can add information such as:

• Store name and contact details
• Logo
• Address and map location
• Business hours
• Holiday notice
• Store coverage
• Store Filters

Learn more: Store Locations
 

Yes. You can edit a store location at any time and update its information, coverage, or assigned Store Filters.

Learn more: Manage Store Locations

Yes. You can turn a store location off to hide it from your Store Locator without deleting it.

Turn it back on when you want the location to appear again.

Learn more: Manage Store Locations

Yes. You can permanently delete a store location from the Stores page.

Because deletion is permanent, make sure you no longer need the location before confirming the deletion.

Learn more: Manage Store Locations 

Yes. You can adjust the map location by clicking the map to place the pin where you want it.

You can also zoom the map in or out to help you place the pin more precisely.

Learn more: Address

Global Filters are the categories and values you create for customers to use when searching for stores.

For example, you can create categories for services, certifications, or business types, then add the values customers can select.

Learn more: Global Filters

Global Filters define the filter categories and values available in your Store Locator.

Store Filters let you assign those existing filter values to individual store locations.

For example, you might create a Services Global Filter with values such as Delivery and Pickup, then assign the appropriate values to each store using Store Filters.

Learn more: Global Filters, Store Filters
 

Yes. Create your Global Filters and their values first, then assign the appropriate values to each store location through Store Filters.

Learn more: Global Filters 

Yes. Each filter category has its own Visibility setting in Store Filters.

Visibility is On by default. Turn it Off for categories that don’t apply to that store.

If Visibility remains On, the filter category can still appear on the store result card even when the store has no applicable information for it.

Learn more: Store Filters
 

A Featured Global Filter is highlighted in your Store Locator and appears at the top of the filter information shown on store results.

Only one Global Filter can be featured at a time. If you feature another filter, the previously featured filter loses its featured position and the new one takes its place.

The color shown to customers follows your Store Locator’s Accent Color setting.

Learn more: Set a Global Filter as Featured, Design
 

Yes. eLocate lets you sort your Global Filters in the Admin App and control the order of filter values customers see in the Store Locator.

To sort Global Filters in the Admin App:

• On the Global Filters page, click the Filter Category column heading to switch between ascending (A → Z) and descending (Z → A) order.
• This only changes how the filters are displayed in eLocate. It does not affect the order customers see in the Store Locator.

To reorder filter values for customers:

1. On the Global Filters page, find the Global Filter you want to update and click Edit.
2. Open the Build Your Global Filter Values tab.
3. Drag the Move button for a filter value to the position where you want it to appear.
4. Update your changes.

The order you set for the filter values is reflected in the Store Locator.

The featured Global Filter remains at the top of the Global Filter list in the Admin App, regardless of the sort order.

Learn more: Sort Global Filters, Add a Global Filter

Yes. You can enable the Radius Filter to let customers narrow store results by distance.

Learn more: Radius Filter

Yes. You can customize the text displayed in the Filter Pop-up, including the heading, button text, and button link.

Learn more: Custom Text on Filter Pop-up
 

Extra Tabs let you add up to three customizable tabs to your Store Locator.

You can use them to share additional information such as promotions, FAQs, special services, or other helpful content.

You don’t have to use all three tabs. Leave any unused tabs blank.

Learn more: Extra Tabs
 

Yes. You can add an icon to an Extra Tab using Font Awesome.

When choosing an icon, select from the Classic or Brands icon sets supported by the setup.

Learn more: Extra Tabs

Yes. You can customize your Store Locator’s colors, Search Header text, and background options.

Learn more: Design
 

Yes. You can use your brand’s color codes when customizing the Store Locator.

You can enter supported color values such as HEX or RGBA codes in the available color settings.

Learn more: Design

Yes. You can customize the Search Header text and its appearance, including its background options.

Learn more: Design

Yes. A Google Maps API key is needed to connect Google Maps to your eLocate Store Locator.

You can add an existing key or use the Google Maps API Key Guide to create one.

Learn more: Google Maps API Key
 

Add your Google Maps API key under Settings → General, then click Save.

If you don’t have an API key yet, use the Google Maps API Key Guide provided in eLocate to create one.

Learn more: Google Maps API Key

Yes. Website Integration can automatically create a dedicated Store Locator page on your BigCommerce website.

You can choose the page name and URL in eLocate before saving the integration settings.

Learn more: Website Integration
 

No. To keep your Store Locator working properly, update the page name or URL through eLocate rather than changing them directly on your BigCommerce website.

After making changes in eLocate, check your website to verify that the changes have taken effect.

Learn more: Website Integration

Changes may take up to a minute to take effect.

After saving your settings, check your website to verify that the Store Locator page has been updated.

Learn more: Website Integration

Customers will first see your Store Locator page with its Search Header and search field.

After they search, they can see matching store locations, available filters, and store details based on how you’ve set up your Store Locator.

Learn more: Customer Experience
 

Customers can see the store information you’ve provided, such as its address, business hours, contact details, and other information available through your Store Locator settings.

The information shown depends on what you’ve added and enabled for each store.

Learn more: Customer Experience

Yes. Customers can use the filters you’ve created and assigned to your store locations to narrow their search results.

Optional features such as the Radius Filter can provide additional ways to refine results.

Learn more: Customer Experience