Overview #
Now that you’ve set up epicSnap, here’s what your customers can experience from the moment they receive a review request to the time their reviews appear on your store.
This guide gives you a preview of the customer experience so you’ll know exactly what your customers see along the way.
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<strong>📝 Note:</strong> Some of the customer experiences shown below depend on the features you’ve enabled in epicSnap. If you haven’t turned on a feature yet, your customers won’t see that part of the experience.
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Review Request Emails #
Customers receive a review request email based on how you choose to send it.
Review Request Email Without a Photo of the Customer’s Order #
Customers receive this email when a review request is sent without including a photo of the customer’s order.
Screenshot: Review Request Email (Without Photo)
Review Request Email With a Photo of the Customer’s Order #
If you send a review request with a photo of the customer’s order, customers will receive an email that includes the attached image.
Screenshot: Review Request Email (With Photo)
Want to customize these emails?
Learn more: Set Up Review Request Emails
Rate Order Page #
When customers click the review button in the email, they’re taken to the Rate Order Page, where they can rate their order and leave a review.
Screenshot: Rate Order Page
Want to customize this page?
You can customize the messages shown on this page under Messages on Review Page.
Learn more: Messages on Review Page
High Rating Experience #
Customers who leave a 4- or 5-star rating see a thank-you message after submitting their review.
If you’ve added your Google Reviews link, they’ll also have the option to continue to your Google Business Profile and leave a Google review.
GIF: High Rating Experience → Google Review Invitation → Google Review Page
Low Rating Experience #
Customers who leave a 1- to 3-star rating see a different feedback message after submitting their review.
This gives you an opportunity to acknowledge their experience and encourage them to contact your business directly.
Screenshot: Low Rating Feedback Message
Want to customize this experience?
You can customize the low-rating feedback message under Messages on Review Page.
Learn more: Messages on Review Page
Low Rating Experience #
Customers who leave a 1- to 3-star rating see a different feedback message after submitting their review.
This gives you an opportunity to acknowledge their experience and encourage them to contact your business directly.
Screenshot: Low Rating Feedback Message
Want to customize this experience?
Learn more: Messages on Review Page
Google Review Invitation #
If you’ve added your Google Reviews link, customers can continue to your Google Business Profile and leave a Google review after submitting their epicSnap review.
Screenshot: Google Review Invitation
Want to enable this experience?
Add your Google Reviews link under Settings → General.
Learn more: General Settings
Image Reply Request #
If you’ve turned on Ask the Customer if They Want an Image Reply, customers will receive an email inviting them to request a photo from the order recipient.
Screenshot: Image Reply Request Email
Want to enable this feature?
Turn on Ask the Customer if They Want an Image Reply under Settings → Setup.
Learn more: Setup
Recipient Photo Request #
The order recipient can upload or take a photo, which is then attached to the original review request.
Screenshot: Recipient Photo Upload Page
Want to enable this feature?
Turn on Ask the Customer if They Want an Image Reply under Settings → Setup.
Learn more: Setup
On-Site Reviews Widget #
If you’ve added the epicSnap widget to your storefront, visitors can read customer reviews while browsing your products.
Screenshot: Reviews Widget on Storefront
Want to display reviews on your store?
Learn more: On-Site Widgets
Dedicated Reviews Page #
If you’ve enabled Website Integration, customers can browse all of your reviews on a dedicated reviews page.
Screenshot: Reviews Page
Want to add this page to your website?
Learn more: Website Integration
What’s Next? #
Now that you’ve seen what your customers will experience, you’re ready to test your setup before sending review requests to real customers.
Next: Test Your Setup
