goLoyalty Frequently Asked Questions

goLoyalty is a rewards and store credit program that lets customers earn rewards based on their purchases. These rewards can be promoted through pop-out messages, text snippets, and automated emails to help increase repeat purchases and customer retention.

After logging in to epicApps, go to: Apps → Website Marketing → goLoyalty → Rewards

This opens the App Overview page, where you can review information about goLoyalty or start configuring your rewards.

Each page includes a Get Help button. The App Overview also includes a Get Support section that links you to assistance whenever needed.

Basic uses one fixed reward rate for all purchases (for example, 1¢ per $1 spent).

Advanced lets you create multiple tiers, exclude products or customer groups, and set limits per tier.

Yes. Each setup mode saves its settings separately. You can switch between them at any time without losing your previous configuration.

Exclusions are available in Advanced setup and apply across all tiers.

See the detailed guide: Exclude products or groups.

Reward tiers let you offer different reward percentages based on how much a customer spends (for example, higher rewards for larger orders).

See the detailed guide: Advanced Setup

No. Reward tiers must have distinct ranges. Overlapping tiers may cause incorrect reward calculations or system errors.

A limit sets the maximum store credit a customer can earn within a tier, even if they spend more than the tier range.

Example:
10% back with a $20 limit.
Customer spends $300 → they receive $20, not $30.

Yes. You can update or remove tiers anytime.

Deleted tiers cannot be recovered.

A floating message on your storefront that promotes your rewards program.

• Homepage
• Product Pages
• Checkout Page

You can also choose whether it appears on the bottom-left or bottom-right of the screen.

Yes. You can update colors, layout options, and add custom CSS if needed.

Yes. goLoyalty allows separate messages for:

• Customers who are not logged in
• Customers who are logged in

Each version can have different text, sections, and formatting.

Merge tags automatically insert customer or store details into messages (for example, customer name or reward percentage).

Merge tags must not be edited or renamed, or they may not display correctly.

A small message shown on product or checkout pages to inform customers about earning rewards.

• Product pages
• Checkout page

You can choose one or both locations.

Yes. Advanced users can specify a CSS class and choose whether the snippet appears above or below that element.

Yes. Similar to pop-out messages, text snippets can be customized separately for logged-in and logged-out customers.

If the pop-out isn’t appearing, it’s usually related to display settings, page placement, or browser caching.

Follow the step-by-step guide here: [Fix pop-out display issues]

Balances only appear when certain conditions are met, like login status, eligibility, and when rewards are set to be given.

Walk through the checks here: [Fix missing reward balance]

goLoyalty supports:

• Store Credit Order Confirmation emails
• Store Credit Monthly Reminder emails

Emails are only sent to customers who have store credit available.

Yes. You can:

• Change the email header color
• Edit the subject line and email body
• Use merge tags for personalization

• Order confirmation emails can be sent 24 hours after each order or disabled
• Monthly reminder emails can be sent once a month or disabled

Each email section includes a Send Test Email option so you can preview the email before sending it to customers.

Go to: Emails → Customers Who Have Opted Out

You can view the list and remove customers who have requested to opt back in.

⚠️ Only remove customers who have explicitly requested to re-subscribe.

Yes. The Analytics page shows:

• Date sent
• Email type
• Customer name and email
• Whether the email was opened

A blue eye icon means the email was opened; a gray eye icon means it was not.

Email delivery can depend on several factors such as:

• whether rewards were available
• timing of the send schedule
• or if the customer has unsubscribed

Here’s how to troubleshoot it: [Fix email delivery issues]

You can choose which order statuses trigger rewards, such as Shipped, Completed, or others depending on your store’s workflow.

Yes. Multiple order statuses can be enabled at the same time.

Go to Rewards → Settings and use the main toggle:

• ON activates rewards
• OFF pauses rewards without deleting your setup

⚠️ Rewards will only go live once this toggle is enabled and settings are saved.

No. Store credit earned through goLoyalty does not expire.

Yes. Store credit can typically be applied alongside discount codes.

If your store has additional checkout restrictions, those rules may affect how rewards and discounts combine.

Yes — this is handled in BigCommerce.

If store credit has already been given and an order is later canceled or refunded, you can manually adjust the customer’s balance from the BigCommerce control panel.

For step-by-step instructions, see BigCommerce documentation:

• Giving customers store credit
• Processing refunds

Updating your reward settings only affects future purchases.

Any store credit that customers have already earned will remain exactly as it is. New rates apply the next time an order qualifies for rewards after you save your changes.

No. Store credit is tied to the customer account that earned it and cannot be transferred or shared with another user.

Disabling goLoyalty pauses your rewards program.

Shoppers will stop earning new store credit, and rewards messages will no longer appear on your storefront. Your configuration and existing customer balances remain saved.

You can enable the program again anytime and continue where you left off.

No. Uninstalling goLoyalty removes it from your storefront, but your configuration and customer reward history remain saved.

If you reinstall the app later, you can continue from where you left off

popCards lets you display announcements, promotions, signup forms, and other messages directly on your storefront. You can use Pop Cards to promote offers, collect email subscribers, share updates, and encourage customers to take action.

From your BigCommerce Admin, go to Apps → Website Marketing → popCards, then select popCards from the app menu.

Open the Pop Cards List View page and click Add New. Follow the setup process to choose your Pop Card type, display location, layout, and design.

Quick Message Pop Cards are designed to display announcements, promotions, and calls-to-action.

Opt-In Pop Cards include a form that allows visitors to submit information such as their email address, helping you grow your subscriber list.

You can choose to display your Pop Card on:

• Every Page
• Home
• Checkout
• Custom Page

Yes. Choose Custom Page and add the page URLs where you want the Pop Card to appear.

Yes. Placement settings allow you to position your Pop Card in different areas of the screen, such as the top, center, bottom, left, or right side.

Yes. You can choose when a Pop Card appears by using display triggers such as:

• Immediately
• After Time
• When Scrolled Down
• When User Tries to Leave

Yes. You can target:

• All Visitors
• New Visitors Only
• Returning Visitors Only
• Logged-In Customers

You can choose how frequently the Pop Card appears:

• Every Visit
• Once per Hour
• Once per Day
• Once per Week
• Once per Month

Yes. You can customize your Pop Card’s layout, text, colors, buttons, images, icons, animations, and styling.

Yes. Most Pop Card layouts allow you to customize headings, body text, button labels, fonts, colors, and other visual settings.

Yes. popCards includes several animation options, including Fade In, Slide, Zoom, Bounce, Flip, and more.

Yes. Depending on the layout you choose, you can customize background colors, accent colors, borders, width, opacity, and other styling options.

You can customize:

• Email field text
• First name field text (if available)
• Fonts
• Colors
• Corner styles
• Field sizes

You can choose what happens after a visitor signs up:

• Show a thank-you message
• Redirect them to another page
• Send a thank-you email
• Use a combination of these options

Yes. You can display a confirmation message directly inside the Pop Card after the visitor submits the form.

Yes. You can automatically redirect subscribers to any page by entering the destination URL in the Thank You Confirmation settings.

Yes. Enable the Also Send a Thank You Email option and customize the email subject and message.

No. Sending a thank-you email is optional. You can display a thank-you message, redirect subscribers to another page, send an email, or use any combination that supports your campaign goals.

Use the Visibility toggle in the Pop Cards List View page. Turning a Pop Card off hides it from your storefront but does not delete it.

Use the Visibility toggle in the Pop Cards List View page. Turning a Pop Card off hides it from your storefront but does not delete it.

Yes. Click Edit from the Actions column to update any settings, design elements, or behavior options.

Click Preview from the Actions column to see how the Pop Card will appear on your storefront before publishing.

Yes. Click Duplicate to create a copy of an existing Pop Card. This can save time when creating similar promotions, campaigns, or announcements.

Yes. You can duplicate an existing Pop Card and modify it for a new campaign. This is often faster than creating a new Pop Card from scratch.

Click Delete from the Actions column and confirm the action. Deleted Pop Cards cannot be recovered.

Yes. You can enable multiple Pop Cards at once.

However, displaying too many Pop Cards can overwhelm visitors and reduce engagement. Review active Pop Cards regularly and keep only the Pop Cards that support your current goals.

Keep your message clear, concise, and relevant to the page where it appears. Use attention-grabbing headlines, clear calls-to-action, and designs that match your storefront branding.

Previewing helps you confirm that text, images, buttons, colors, and overall layout appear as expected before visitors see them.

If you need help with popCards, visit the epicApps Help Center for guides, tutorials, FAQs, and troubleshooting resources.

If you need additional assistance, contact the epicApps Support Team through the support options available in the Help Center.