Messages on Review Page

Customize Feedback Messages on Review Page #

This section lets you customize the confirmation message customers see after submitting a review. The message changes automatically depending on whether the customer leaves a high or low rating, allowing you to provide a more personalized follow-up experience.

To access Messages On Review Page 

1. Open epicSnap Reviews.
2. Select Messages on Review Page from the left menu.

<div class=”epic-callout epic-tip”><strong>💡 Tip:</strong> Click <strong>Preview</strong> before making changes to see sample high-rating and low-rating messages. Use them as a guide while customizing your own messages.</div>

High-Rating Feedback Message #

• This message appears when a customer rates 4 or 5 stars.
• Customize the message using the rich text editor. You can format your text with alignment, bullets, numbering, bold, italic, underline, strikethrough, and Merge Tags.
• Example: 

Thank you for your feedback! It’s been copied to your clipboard.

Would you consider pasting it into Google Reviews? We’d really appreciate it!

Low-Rating Feedback Message #

• This message appears when a customer rates 1 to 3 stars.
• Customize the message using the rich text editor. You can format your text with alignment, bullets, numbering, bold, italic, underline, strikethrough, and Merge Tags.
• Example: 

We’re sorry it wasn’t perfect. Please let us know how we can improve.

<div class=”epic-callout epic-tip”>

<strong>💡 Tip:</strong> Write messages that match the customer’s experience.

<ul>

<li>Thank customers for positive reviews and encourage them to share their experience.</li>

<li>For lower ratings, acknowledge their feedback with empathy and invite them to contact you so you can better understand their concerns and improve their experience.</li>

</ul>

</div>