On this page
Customize Feedback Messages on Review Page #
This section lets you customize the confirmation message customers see after submitting a review. The message changes automatically depending on whether the customer leaves a high or low rating, allowing you to provide a more personalized follow-up experience.
🎥 Prefer a video walkthrough?
Watch a step-by-step walkthrough of how to customize the feedback messages customers see after submitting a review.
To access Messages On Review Page
1. Open epicSnap Reviews.
2. Select Messages on Review Page from the left menu.
💡 Tip: Click Preview before making changes to see sample high-rating and low-rating messages. Use them as a guide while customizing your own messages.
High-Rating Feedback Message #
- This message appears when a customer rates 4 or 5 stars.
- Customize the message using the rich text editor. You can format your text with alignment, bullets, numbering, bold, italic, underline, strikethrough, and Merge Tags.
- Example:Â
Thank you for your feedback! It’s been copied to your clipboard.
Would you consider pasting it into Google Reviews? We’d really appreciate it!
Low-Rating Feedback Message #
- This message appears when a customer rates 1 to 3 stars.
- Customize the message using the rich text editor. You can format your text with alignment, bullets, numbering, bold, italic, underline, strikethrough, and Merge Tags.
- Example:Â
We’re sorry it wasn’t perfect. Please let us know how we can improve.
💡 Tip: Write messages that match the customer’s experience.
- Thank customers for positive reviews and encourage them to share their experience.
- For lower ratings, acknowledge their feedback with empathy and invite them to contact you so you can better understand their concerns and improve their experience.
