Settings

The Settings section is where you personalize how epicSnap works for your store. From here, you can choose how review requests are sent, customize your branding, set up website integration, and adjust other preferences that support your review experience.

The Settings section is where you manage how epicSnap collects reviews, customize your branding, connect your website, and adjust general preferences.

Settings includes: #

• Setup
• Design
• Shop Phrase
• Website Integration
• General

Setup #

The Setup tab is where you choose how epicSnap collects reviews for your store. From here, you can select your review request mode, manage follow-up emails, and adjust other review collection preferences to match your workflow.

To access Setup: 

• Under Settings, you’ll land on the Setup tab by default.

Step 1 – Choose Your Website Platform

1. Under “Please choose your website platform”, select either:

• BigCommerce (default)
• Other

⚠️ Important: Switching to a different platform will clear any scheduled reviews in the epicSnap Mobile Web App.

If you select Other, a confirmation message will appear. Choose one of the following:

• Yes, Proceed – Continue and switch platforms.
• No, Stay on this platform – Keep your current platform and cancel the change.

Step 2 – Choose Your Setup Mode

Under Please Choose Your Setup Below, select one of the following options:

1. Turn epicSnap Off – Stops epicSnap from sending review requests.

2. Autopilot – Automatically Send A Review Request for all orders

Automatically sends review requests based on the settings you choose.

• Good for: Busy stores that want to collect reviews with minimal manual work.
• Keep in mind: Review requests sent through Autopilot don’t include product images.

See the setup guide below[link]

3. Manual – You Send A Review Request for each order 

Lets you choose when and how each review request is sent, including requests with product images.

• Good for: Stores that want more control and a more personalized review experience.
• Keep in mind: Each review request must be sent manually using the epicSnap Mobile Web App.

<div class=”epic-callout epic-tip”>

<strong>💡 Tip:</strong> Not sure which setup mode to choose?

<ul>

<li><strong>Autopilot</strong> is ideal if you want review requests to be sent automatically with minimal effort.</li>

<li><strong>Manual</strong> is best if you want more control and the ability to include product images in your review requests.</li>

</ul>

</div>

Set Up Autopilot

1. Select Autopilot – Automatically Send a Review Request for All Orders.

2. Click Click Here to Edit Settings.

The Automatically Send a Review Request Settings pop-up will appear.

3. Under “Choose When Your First Review Request Email Goes Out”, select one of the following:

• When an order status is updated
• By the eLocal date chosen (requires Epic’s eLocal app)

Option 1: When an order status is updated
Sends the review request email after the selected order status is reached.

• Which order status should trigger the first review request email to be sent?
  – Select one or more order statuses from your BigCommerce order status list.
  – Each selected status appears as a tag. Click × to remove it.
  
• Once the order status is updated to your selection above, when should this first review request be sent?
  – Enter the number of days to wait before sending the first review request.
  – If set to 0, the system sends the email immediately once the trigger is activated.

💡Tip: Think about your product’s usual delivery time and add 2 extra days as a buffer. For example, if most orders are delivered in 4 days, set this to 6.

Option 2: By the eLocal date chosen (Requires Epic’s eLocal app to be configured)
Sends the review request email based on the customer’s fulfillment date.

Info Box: Fulfillment Date = Local Delivery, Pick Up, or Shipping date selected by the customer.

• How many days after the fulfillment date would you like to send the first review request?

We recommend setting this to 1–3 days after the order is received.

For example:

If the order is delivered tomorrow and you set the number below to 2, the customer will receive the review request email 2 days after delivery.

– Enter the number of days.
– If you set this value to 0, the system will automatically send the email based on the fulfillment date.

➜ Click Update to save your settings.

Step 3: Send Email Review Reminder

1. Turn Send Email Review ReminderOn or Off:
   • ON: Sends a follow-up email to customers who haven’t left a rating after the first review request.
   • OFF: Stops sending the follow-up reminder.
     
2. To choose when the reminder is sent, click Click Here to Edit Settings.
   The Email Review Reminder Settings pop-up will appear.
   • Under “How long should we wait to send a follow-up email to customers who didn’t leave a rating from the first review request?”, choose one of the following:
     • 24 hours
     • 48 hours
     • 72 hours
   • Click Update.

<div class=”epic-callout epic-tip”>

<strong>💡 Tip:</strong> Give customers enough time to receive and use their order before sending a reminder. A well-timed follow-up can encourage more reviews without feeling intrusive.

</div>

Step 4: Ask the Customer if They Want an Image Reply

Turn Ask the Customer if They Want an Image Reply from the Order Recipient On or Off:

• ON: Sends an email 24 hours after the customer leaves a review, asking if they’d like to request an image reply from the order recipient.
• OFF: Turns off recipient image requests.
  

Design  #

The Design tab lets you customize the look of your epicSnap review emails and Rate Order page to match your brand.

To access Design: 

• Under Settings, click Design.

<div class=”epic-callout epic-tip”>

<strong>💡 Tip:</strong> Use your brand colors and logo consistently so your review emails and Rate Order page feel familiar and trustworthy to customers.

</div>

Step 1: Customize Header Background Color

– Under Header Background Color,
choose a background color for your emails and page headers.
– Pick a color that aligns with your brand’s storefront or email design.

Step 2: Set Your Primary Color

– Under Primary Color, choose the background color for the Rate Order page.

Step 3: Choose an Accent Color

– Under Accent Color, choose the button color for your emails and Rate Order page.

Step 4: Set Star Rating Color

– Under Star Rating Color, choose the color of the star icons on your Rate Order page.

💡Tip: Pick a color that stands out against your background for clear visibility.

Step 5: Upload Your Logo

1. Under Upload Your Logo,
   drag and drop your logo into the upload area,
   or click Browse to select a JPG or PNG file.
2. Recommended logo size: No bigger than 75px high.
3. Once uploaded, your logo will appear in the Current Logo Preview and will be used in your emails and Rate Order page.

💡Tip: Keep your logo simple and clear for best visibility in emails and on mobile devices.

Shop Phrase #

The Shop Phrase tab lets you create a unique phrase used to sign in to the epicSnap Mobile Web App. Instead of a traditional password, your team enters this phrase to securely access the app.

To access Shop Phrase: 

• Under Settings, click Shop Phrase.

Step 1 – Update Your Shop Phrase

1. Under Your Shop Phrase Password, enter the shop phrase you want to use.
2. Click Save Shop Phrase.

How to Come Up With a Good Shop Phrase

Good examples:

• Choose something easy to remember and unique to your business.
• Examples:
  • Combine a number, a color, and an animal → 44bluegeese
  • Something fun → my3purplepickles
  • Something simple and serious → lunchbreakat11

Avoid:

• Avoid using words that are commonly associated with your industry.
  • Example for a florist: don’t use floral words.
  • Example for chocolate sellers: don’t use chocolate-related terms.

<div class=”epic-callout epic-tip”><strong>💡 Tip:</strong> Choose a shop phrase that’s easy for your team to remember but difficult for others to guess. You’ll use it whenever you sign in to the epicSnap Mobile Web App.</div>

Website Integration #

The Website Integration tab lets you display epicSnap reviews on your BigCommerce store by creating a dedicated reviews page. 

To access the Website Integration tab:

• Under Settings, click Website Integration.

<div class=”epic-callout epic-tip”>

<strong>💡 Tip:</strong> We recommend creating a dedicated reviews page so customers can easily browse your latest reviews and build confidence in your store.

</div>

Step 1 – Enable Reviews on Your Website

• Turn Integrate Reviews to Your BigCommerce WebsiteOn.
  • On – Displays your reviews on your website.
  • Off – Hides your reviews and the setup fields below.
    

Step 2 – Enter Page Name and URL

• In Website Page Name, enter the name for your reviews page.
  • Example: The Home Store | epicShops.com Reviews
    
• In Website Page URL, enter only the last part of the URL (also called the URL path).
  • Example: /reviews
  • The full page URL will automatically be generated based on your store’s domain.

Step 3: Save Your Changes

1. Click Save.
2. A new page displaying your epicSnap reviews will automatically be created on your BigCommerce store.
   

<div class=”epic-callout epic-note”><strong>🗒️ Note:</strong> <ul><li>To ensure your reviews sync properly, avoid making changes directly on your BigCommerce website.</li> <li>If you need to update the Page Name or Page URL later, make the changes here in epicSnap.</li> <li>Changes may take up to a minute to appear on your live website.</li></ul></div>

General Settings #

The General tab lets you connect your Google Reviews page, integrate with other epicApps, and manage review notifications.

To access the General tab:

• Under Settings, click General.

Step 1 – Connect Your Google Reviews Link

1. Under Google Reviews Link, paste your Google Reviews link.
2.  If you need help getting your Google Reviews link, click here ↗ for guidance.

<div class=”epic-callout epic-note”>

<strong>🗒️ Note:</strong> You’ll need to sign in to your Google Business account to get your Google Reviews link: www.google.com/business ↗

</div>

3. Click Test Link to make sure it’s working correctly.
   

Step 2 – Integrate Other epicApps (Optional)

Turn Other epicApps Integration On or Off:

• On – Enable this if you’re using epicApp’s eLocal on your website.
• Off – Disable this if you’re not using eLocal.
  

Step 3 – Set Up Notifications and Alerts

1. Turn Notifications and Alerts On or Off:

• On – Shows the notification settings below.
• Off – Hides the notification settings.

2. Enter Email Addresses

• Enter one or more email addresses where you’d like to receive review notifications.
• For multiple email addresses, separate them with a comma.
  Example: owner@store.com, manager@store.com
  
• Select Which Reviews to Receive Notifications For
  
  • Click the dropdown and choose one of the following:
    • All Reviews – Get notified for every review.
    • 1-3 Star Reviews – Get notified only for lower-rated reviews.
    • 5 Star Reviews – Get notified only for 5-star reviews.
    • Bounce Notification – Get notified if a review email failed to deliver.
• Click Save to apply your notification settings.

<div class=”epic-callout epic-note”><strong>🗒️ Note:</strong><ul><li>Notifications help you stay on top of customer feedback so you can respond quickly.</li><li>Double-check your email addresses to avoid missing important notifications.</li></ul></div>